Shipping policy

ORDER PROCESSING

  • Orders are processed Monday to Friday (excluding public holidays).
  • Processing time is 1-2 business days.
  • Orders are not dispatched on weekends.

Tracking details will be emailed once your order has shipped.

ESTIMATED DELIVERY TIMES

Shipping times depend on the delivery location and selected method. These are estimates only:

COURIER

ESTIMATED DELIVERY TIMES 
Australia Post - Standard 3-7 business days
Australia Post - Express 1-5 business days 


CUSTOM/ MADE-TO-ORDER ITEMS 

All custom and made-to-order products have lead times prior to dispatch.

  • Estimated build times are displayed on each product page
  • These lead times are indicative only and may vary based on order volume and product complexity
  • Once built, your item will be shipped with tracking details and an updated ETA

DELIVERY ATTEMPTS & MISSED DELIVERIES

Your order will be delivered via postal service.

  • If no one is available to accept the delivery, a collection card or notification will be left
  • It is your responsibility to collect the item from the designated collection point
  • If an item is returned to sender due to incorrect or incomplete address details, you may be required to pay additional shipping charges for redelivery

IMPORTANT DELIVERY NOTES

  • Please ensure your delivery address is accurate and complete when placing your order
  • We are not responsible for shipping delays caused by couriers, weather, or other external factors
  • If your order is time-sensitive, we recommend selecting Express Shipping at checkout